Not happy with our product? We'll make it right. Just contact us by email firstname.lastname@example.org. If it's been longer than 30 days and we don't hear from you, we'll assume you're referring your friends and family to shop with us! Give them promo code: BAMBOO10 for 10% OFF their first purchase.
All sale items are final sale. A deal is a deal. Sorry, no refunds or exchanges. But if there's an issue with the product, we'll make it right. Just let us know. Your satisfaction is our promise.
For hygienic reasons, please do not return any undergarments. We would say it's not personal, but it is. We try and keep things clean around here. Let us know what the issue is and we'll work with you to figure things out. Don't sweat it. Don't sweat in it either, if you decide to re-gift unwanted items. That's just gross.
If your preferred item is not available in the event of an exchange or sold out product, we will suggest another item that is similar in form or function and send it to you for free! One item exchange per order / per customer. All exchanges are one-time and final. Unless we manage to somehow fvck it up.
If you received an incorrect item, we will make sure to send you the correct item as quick as possible free of charge. All exchanges are one-time and final. Unless we manage to somehow fvck it up. Again.
If your item is lost or damaged during shipping, we will send you another item as quick as possible free of charge. Please don't give our couriers shvt because they work hard to deliver our goods. Let us make it up to you. We can always count on our carriers.
Product sizing charts can be found under the description of each item specifically.
We have an industry leading Lifetime Replacement Warranty on all handcrafted bamboo wood products to give you a peace of mind. All you need to do is send us a photo of the broken item and we will ship you a brand new replacement item FREE- FOR LIFE! Yep, that's right. We all need BFF's. Sorry, lost or stolen items not eligible at this time.